FAQ

Our company is located in the region of Agadir in southern Morocco, more precisely at N 5756 LOT HAY EL MOHAMMADI AGADIR 80000 Morocco where all products are manufactured, packaged and delivered

We work with a team capable of offering you a wide range of cosmetic formulas. Our product range includes face, body and hair products. We also offer vegetable and essential oils and products for SPAs, hammams, beauty centers and hotels.

You can view our products in our catalog.

Our cosmetovigilance manager relies on scientific research, experience, expertise with regard to the enhancement of the Moroccan terroir in terms of aromatic and medicinal plants to offer you formulas that meet customer expectations.

Our products are made from high quality natural ingredients. Our formulas are safe and effective. We have paraben-free, sulfate-free, silicone-free products and we use distilled water from the manufacture of cosmetic products as is the case for creams which can contain 60% water up to 90%

This depends on the size of your order .Small and medium size orders take around 2-3 weeks from design confirmation. The completion date will be communicated to you as soon as your project is validated.

Despite the increased demand from our customers, we can sell you samples of 10 ml capacity for a variable price; transport costs are included for national traffic only.

We offer all customers the option to start with a minimum order quantity of 500 units per SKU.

For more information on our offers, please consult our catalog or contact us.

You need to determine what is the best strategy to get the best profit margin. Our products are high-end and should be priced accordingly.

I have a formula, can you guarantee confidentiality?

We automatically sign confidentiality agreements with customers who have industrial or intellectual property to protect them.

The use of ingredients in our formulations goes through several stages that allow us to guarantee the best quality to your end customers, in particular, the origin of the ingredients, their technical sheets, their safety sheets, the provocation tests, the tests stability, etc… We cannot automatically accept these ingredients and they are subject to specific analysis by our R&D team on a case-by-case basis.

If you choose a personalized packaging solution, we invite you to submit the shipment of your packaging to us for the packaging of your products.

We advise our customers to opt for packaging that has their food safety certificates and their technical data sheets to guarantee them superior quality.

Certainly, the choice of packaging on the Moroccan market remains increasingly limited compared to the aspirations of cosmetic entrepreneurs, we always recommend our suppliers to diversify their packaging to always offer new products to our customers.

But we can offer our customers the import of special packaging. This procedure can take more time and a larger budget hence it is necessary to advise our inexperienced clients to choose tested packaging in their target markets.

We can offer secondary packaging services to our customers by offering them cardboard boxes to preserve the quality of their products.

The creation of a company is not mandatory to create a cosmetics brand, you can create a cosmetics brand as a natural person, association, GIE….

However, we recommend our customers with an export perspective to proceed with the creation of their company for the marketing and distribution of cosmetic products.

Our laboratory is declared as a manufacturing laboratory with the Directorate of Medicines and Pharmacy in Morocco.

All your products can be the subject of certificates of analysis, reports endorsed by toxicologists and deposits with the Anti Poison and Pharmacovigilance Center of Morocco (CAPM) in charge of cosmetovigilance and DMP.

We always take into account the certificates of analysis, the reports endorsed by toxicologists and deposits with the Anti Poison and Pharmacovigilance Center of Morocco (CAPM) in charge of cosmetovigilance and DMP in the development of labels. To this end, you will need to review certain information with your customers in terms of

• Combination in the use of inappropriate products can cause skin irritation or rashes
• Incorporation of new products into a routine
• Unknown allergy due to ingredients always test products before using them and check the INCI list on the labels to avoid a burning or itching condition.
• Method of application of the products which must be demonstrated to your customers

We strive to ensure that your products and labels comply with all applicable requirements and regulations.

We affirm that the product changes the appearance of the skin and that the products are intended to cleanse, enhance attractiveness or modify the appearance but do not cause any physical change to the skin, hair or body.

Our labeling requirements:

• Product Name
• Capacity
• Manual
• Precautions to take
• Distribution Information
• Company name or personal name
• City, State and ZIP Code
• Email, website or phone number
• Ingredients either on primary or secondary packaging

All labels must be printed in the official language of the country where they are marketed.

We do not take care of the delivery but we work with partners who are experts in national and international delivery to deliver your products to you, otherwise you can give us the contact details of your own delivery partner.

Don’t worry. Customer satisfaction is at the heart of KHK COSMETICS’ values. Please contact your order manager as soon as possible and email a complaint to contact.pureorganic@gmail.com.We will process your request as soon as possible.